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  • The world is changing. Are you ready?

    Keep up to date with the latest in customer shifts and trends, market insights, and how to create value in the connected world.

Putting customers first in the connected world

W3 Digital is Australia’s leading specialist digital consultancy specialising in customer insights, digital strategy, experience design and technology development.

Change the way you interact with your market. Join us in shaping the future of customer engagement.

 

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Always be outstanding

We partner with our clients to create an outstanding customer experience that delivers fast and measurable results.

Pacific Brands

Pacific Brands is one of Australasia’s most well known apparel companies. In 2013 Pacific Brands Corporate  went through a rebranding exercise to better position the company. W3 delivered a consistent look and feel across the corporate digital assets.

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ASX

ASX is one of the world’s leading financial market exchanges, offering a full suite of services, including listings, trading, clearing and settlement, across a comprehensive range of asset classes. The ASX website is one of the leading sources of financial news and market insights. However, despite commanding traffic, customer engagement was not turning into dollars.

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Swimming Australia

Swimming Australia is Australia’s peak governing body with a  2020 strategic vision “To be the World’s Best swimming nation inspiring Australian pride, passion and commitment”. They required an integrated approach to engaging swimming fans. 

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SEE OUR WORK

Everything you
need to connect with your customer

W3 Digital delivers high impact and actionable advice that is simply articulated and cost effective.

SEE HOW WE CAN HELP

Insight

Find the answers that matter.

Strategy

See the path ahead with clarity.

Design

Simple, elegant solutions.

Technology

Find your competitive edge.

SEE HOW WE CAN HELP

Who we are and what we know to be true

FOCUS ON THE CUSTOMER.

Everything else will follow.

MAKE IT SIMPLE.

Work hard at making things easy.

BE CURIOUS.

The market never stops evolving.
Stay interested.

Discover more about what we believe in and who we are.

DISCOVER

Thoughts
from the
front line

Experience Economy – Customer-centric transformation

In this series of articles we will discuss some of the key themes of the book and frame them up for the current digital world.
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Leading customer focused transformation

Recently I joined a select group of people who hold the qualification “Certified Experience Economy Expert”. I was the 225th person in the world to earn that title – and...
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Personalised Marketing – Balancing what is possible with what is right

Developing a simple and effective digital communications strategy isn’t easy. Getting it right requires the leadership of a business having a clear understanding of customers’ needs, the experience they want...
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