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    Keep up to date with the latest in customer shifts and trends, market insights, and how to create value in the connected world.

Putting customers first in the connected world

W3 Digital is a customer and data focused consultancy.

We use insight, strategy, design and technology to deliver success.

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We partner with our clients to create outstanding customer experiences that deliver fast and measurable results.

The Body
Shop

The Body Shop is a household name. Like other ‘bricks and mortar’ retailers, The Body Shop has faced challenges including increased global competition in the cosmetics market, plus a fundamental shift in how their consumers wish to purchase goods and engage with them.

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SAP

With more than 14,500 employees across North America, SAP is a complex, multi-location company, interacting with a variety of social media groups across the region.

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Wesfarmers

With over 85 years of expertise, the Workwear Group offers a portfolio comprising eight market leading brands, such as KingGee, NNT uniforms and Hard Yakka, and design and source uniforms for small to large enterprise cross sector for Australia’s leading brands.

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need to connect with your customer

W3 Digital delivers high impact and actionable advice that is simply articulated and cost effective.

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Strategy

See the path ahead with clarity.

Design

Simple, elegant solutions.

Technology

Find your competitive edge.

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FOCUS ON THE CUSTOMER.

Everything else will follow.

MAKE IT SIMPLE.

Work hard at making things easy.

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The market never stops evolving.
Stay interested.

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Thoughts
from the
front line

Swimming Australia’s Race to Rio

Without too much thought, simple, creative tactics can activate fan engagement. But beyond social following and more ‘likes’ – what else can be achieved? Swimming Australia (SAL) shared their 2020...
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Market Disruption – A customer centric story

In June 2009 a company was created that would forever alter a market that had been mostly unchanged and unchallenged for nearly a century. The environment was ripe for this...
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Designing your Customer Engagement Platform

To address this change and avoid becoming irrelevant, many businesses have invested heavily in digital assets.  These assets commonly include: Scalable CRM systems A range of tools such as marketing...
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