Discover

Identify opportunities to create exceptional digital experiences your customers really want

How Will it Help

Discover will enable you to:

  • Unlock the full potential of communicating with your customers online
  • Know what steps to take to increase and maintain customer satisfaction
  • Drive sales and profitability by providing your customers with the digital experience they really want

Our Approach

Identify your business drivers, issues and opportunities

Gather and plot insights from key stakeholders about customer-facing digital touch points

Engage with your customers to identify opportunities for innovation

Validate these opportunities and prioritise innovation initiatives

What You Get

Plain-spoken recommendations on the:

  • Entire online customer journey with your brand
  • Effect that every part of your business has on this relationship
  • Opportunities that will rapidly improve your customers' experience
  • Direction for how these should be implemented for maximum impact

Plan

Devise digital initiatives that will drive maximum customer satisfaction and revenue

How it will help

Plan will enable you to:

  • Create an integrated platform of innovative solutions
  • Define the digital solutions that address your business needs
  • Plot longer-term activity to identify and target remaining opportunities
  • Decide how all of these initiatives work together to create greater value
  • Define how the benefits of these are best communicated to your customers

Our Approach

Define the innovations that create a standout customer experience

Quantify the value of different concepts

Evaluate and prioritise initiatives

Plan the project roadmap that will drive revenue and growth

What You Get

A detailed action plan, built on Working Three's proven methodology, and comprising:

  • Well-defined digital initiatives and innovations
  • Concise and clear business cases for each
  • Roadmap to enable the prioritisation and management of their delivery
  • The criteria you can use to measure the successful outcome of each

Deliver

How it will help

Working Three's Deliver service ensures the effective production of digital and customer experience projects.

This can range from complete delivery of a project, such as the development of your entire online presence, or providing support and expertise in more focused areas. Either way, we are committed to ensuring a successful, quality outcome.

Our approach

Our team uses Working Three's production process where, paying close attention to your business objectives and audience goals, projects are professionally managed at all times. We pride ourselves on timely, relevant communications so that you are kept up-to-date on progress. this approach consistently delivers outstanding results and outcomes.

Our expertise spans:

  • Project Management
  • UX and Design Consultancy
  • Technical Consultancy
  • Web and App Development
  • Campaign Development and Management
  • Marketing Automation
  • Advocacy and Loyalty Management

What You Get

  • Proactive management of your projects
  • Engagement of your key stakeholders including internal staff, vendors, customers, etc
  • Applied expertise in all aspects of UX, design and development
  • Plain-speaking documentation and communications

Manage

How it will help

By taking ownership of your digital and customer communications initiatives, W3's Manage service provides complete peace of mind, enabling you to concentrate on your business's objectives and customer needs.

Our approach

W3's team of experts is adept at defining and operating tightly-managed programmes to suit a wide variety of requirements. This ensures excellent performance and returns from your digital assets, such as websites, apps, databases or software platforms. We work closely with you to deliver on an agreed plan - whether that is ongoing strategic input through to the management of time-sensitive marketing campaigns.

Our culture of active as a unifying force focused on the best possible outcome and results for our clients enables us to network effectively both with key internal stakeholders as well as other vendors.

Our areas of expertise spans:

  • Customer Experience Leadership
  • Project and Programme Management
  • Vendor Management
  • Communication and Data Strategy
  • Web and App Development and Management
  • Campaign Development and Management
  • CRM and Marketing Automation
  • Advocacy and Loyalty Management

What you get

Expert strategic support, advice and technical maintenance of your digital technologies:

  • A dedicated team of programme management specialists
  • Proactive management of your digital assets
  • Engagement with your key stakeholders including internal staff, vendors and customers
  • Applied expertise in all aspects of customer experience
  • Plain-speaking documentation and communications
  • Measurable improvements and outcomes